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Shimano Service FAQ
Home  > Service  > FAQ
Reel Servicing
1. Why should I have my reel serviced?
2. Where do I send my reel for repair/service? What details do you require?
3. Is there a set charge for reel servicing? How much will it cost?
4. How will you contact me?
5. How long will it take to repair/service?
6. How can I pay?
7. Do you only service Shimano reels?
1. Why should I have my reel serviced?
Regular maintenance ensures that your Shimano product will provide you with years of reliable service.
2. Where do I send my reel for repair/service? What details do you require?
Send your reel direct to Dunphy Sports Fishing Imports, ATTN: Service Department - 36 Bay Road Taren Point 2229 NSW, or any Shimano Dealer. You will need to include your Shimano Australia warranty card, name, address and contact details
3. Is there a set charge for reel servicing? How much will it cost?
We are unable to give an exact price without examining your reel first, as internal parts may need to be replaced. An engineer will contact you with the price prior to commencing with the job.
4. How will you contact me?
Normally by telephone, if not, by letter, fax or email.
5. How long will it take to repair/service?
Reels delivered in person are usually assessed and fixed on the day. All other reels sent to service will be fixed and returned within 10 to 15 days upon delivery to Dunphy Sports.
6. How can I pay?
Credit/Debit card, cheque or money order.
7. Do you only service Shimano reels?
Yes.
Other Reel Questions
1. How and when is it best to perform maintenance on my reel or rod?
2. Why don't I get sufficient drag pressure?
3. Why is my spinning reel making noises under load?
4. Why are my external moving parts becoming stiff?
5. Why is my lever drag stuck in the strike position?
1. How and when is it best to perform maintenance on my reel or rod?
Reels are to be sprayed with a water dispersant spray such as Inox or Ballistol; or lightly sprayed with an atomiser bottle with fresh water before being wiped dry.
2. Why don't I get sufficient drag pressure?
The drag system may require repair or if you are using GSP (braided Gel-Spun Polyethylene) line, a layer of nylon monofilament or suitable tape should be applied before spooling to avoid slippage under pressure.
3. Why is my spinning reel making noises under load?
Reels with line roller bearings may feel rough and make noises if the bearing is not adequately lubricated - to aviod, apply special reel oil to the bearing regularly. Dirt, sand and grit can also cause parts to grind and makes noises - ensure you remove these particles throroughly after fishing.
4. Why are my external moving parts becoming stiff?
All external moving parts (ie.bail assembly, handle) need to be sufficiently lubricated otherwise they can corrode and seize. Regular oiling will prevent this.
5. Why is my lever drag stuck in the strike position?
This occurs when the preset knob is backed off too much and not reset in the free-spool position. When locating the drag lever onto the reel it has to be reassembled in the free-spool position.
Shimano Spares
1. Can I buy spares direct from Dunphy Sports Servicing or do I have to go to a tackle dealer?
2. Do you only supply spares for Shimano reels/rods?
3. What spares do you have in stock?
4. How do I enquire about any Shimano spares that I need?
5. How do I place an order? How can I pay?
6. If I require a reel part, do I need the part number?
7. If I order spares, how long will it take to arrive?
8. Do you have any spares or upgrades available on this website?
1. Can I buy spares direct from Dunphy Sports Servicing or do I have to go to a tackle dealer?
Spares can be purchased from both.
2. Do you only supply spares for Shimano reels/rods?
Yes.
3. What spares do you have in stock?
We stock spares for Shimano reels & rods . We have a spare parts stock holding of around $300,000 and stock parts for reels dating back as far as 15-20 years for some models. For rods we have an extensive range of tips from various years and ranges as well as a number of butt sections.
4. How do I enquire about any Shimano spares that I need?
You can contact us by e-mail, fax, letter or, preferably, by phone.
5. How do I place an order? How can I pay?
Either by phoning the spares department or confirming your requirements by letter, fax or e-mail. You can pay either by credit/debit card, cheque or money order.
6. If I require a reel part, do I need the part number?
It is not necessary as our reel engineers have a comprehensive working knowledge of all Shimano reels. However, it is helpful if you consult the parts diagram provided with your reel. Exploded reel diagrams are also available on this site for certain models.
7. If I order spares, how long will it take to arrive?
If the part is in stock, usually the next day. For older models, we may have to order the part from Japan, which will take longer.
8. Do you have any spares or upgrades available on this website?
We have a small listing of popular spares and upgrades which can be found in the Spare Parts & Upgrades section. Please contact the service department for other spares and upgrades as there is a stock holding of over $300,000.
Warranty
1. Do all Shimano products come with a guarantee?
2. How long is my Shimano product covered by the guarantee?
3. If my Shimano product fails within the warranty period, how do I get it repaired/replaced?
4. What can I do if my Shimano product fails after the warranty has expired?
5. I purchased my Shimano product outside Australia am I still covered by warranty?
1. Do all Shimano products come with a guarantee?
Yes, rods, reels and accessories are all covered.
2. How long is my Shimano product covered by the guarantee?
Shimano Australia/New Zealand offer a ten year warranty on all Shimano reels and a one year warranty on all Shimano rods sold in those respective countries.
3. If my Shimano product fails within the warranty period, how do I get it repaired/replaced?
All items can be returned directly to Dunphy Sports Fishing Imports. Please remember to provide proof of purchase or your warranty registration card supplied with your goods.
4. What can I do if my Shimano product fails after the warranty has expired?
We provide a complete after sales service, including reel servicing and spare parts for reels and rods. Please contact us directly or your Shimano dealer for details.
5. I purchased my Shimano product outside Australia am I still covered by warranty?
Unfortunately, we are unable to provide after sales support on such items but can, if requested, put you in touch with the after sales departments from the country in which your product originated.
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